[igottogonow]

I have ATT internet service DSL and it is very poor it has no range and I just purchased a new router. The WiFi is never dependable. Does anyone know how to increast signal and dependability? I have thought about changing internet providers but not real sure.

[talaniman]

Complain to AT&T, and see if they can check and service your issues.

[igottogonow]

Complain to AT&T, and see if they can check and service your issues.

Been there done that always looks good to ATT.

[talaniman]

Are you saying it works great while they are there, and doesn't when they leave, or they couldn't solve your problem? Did someone actually come out, and run tests coordinated with a remote tech?

Apartment, home, or RURAL location? Does the internet work better with an ethereal direct connection?

Look into other service providers in your area, and weigh your option. If a provider has NO solutions they are useless.....and an expensive burden.

Be aware all the ISP's may use the same junction box.

[cdad]

Are you sure you have everything set up correctly on your end? Also location of the wireless router is key to how far and where it goes. Is your line secure so no one else is using it ?

[igottogonow]

ATT ALWAYS Checks system from their location and never sends out a tech. Ethernet net works good. Wireless and WiFi not good. What is ethereal it it the same as Ethernet? TWC but no one gives it great reviews. I was looking at some type of booster or range extender but will this work with WiFi?

Are you saying it works great while they are there, and doesn't when they leave, or they couldn't solve your problem? Did someone actually come out, and run tests coordinated with a remote tech?

Apartment, home, or RURAL location? Does the internet work better with an ethereal direct connection?

Look into other service providers in your area, and weigh your option. If a provider has NO solutions they are useless... and an expensive burden.

Be aware all the ISP's may use the same junction box.

[talaniman]

Yes ethernet and ethereal cables are BASICALLY the same but here is your problem,

ATT ALWAYS Checks system from their location and never sends out a tech.

I have never heard of a tech not being dispatched and think you should insist on one. Ask why they cannot SCHEDULE one for you.

At this point I suspect your set up to be flawed to be honest, and you need a tech to "unflaw" it before you go about trying to add anything else. It could be as simple as a connection, or a failure to sign into your own wireless network properly, or anything to be frank about it.

Get a tech out to your location. I have used every freaking cable provider in my area, and satellites and dishes. They all have sent a tech out for any problems I have incurred.

[ScottGem]

Actually, the first step is for AT&T to check the lines from their end. AT&T is NOT responsible for any further access beyond their broadband modem. So if the signal to the broadband modem is good, they are done.

So the question becomes how you are configuring your wireless router.

[Cat1864]

I think there is some confusion about what part of your system is not working to your satisfaction. The modem is what controls your internet access. It sounds like that part is working correctly if AT&T's test is to be believed.

You say that you have replaced the router which is the device used to connect multiple devices to the modem and, in some cases, to each other. Does it have software for monitoring the router and connections (signals) to it? For example: Netgear offers Netgear Genie, a program that helps manage the router.

How many wireless devices do you have connecting to the router? Remember to count smart phones, tablets, book readers, computers, printers, and any other device that connects to other devices through a wireless connection such as some clocks, alarm systems, etc. Is your current router capable of handling all the devices you are using?

Where in your home is the router placed? Is it on a lower shelf or a higher one? Are there walls, floors, doors, plumbing, wiring, appliances, etc. between the router and the devices?

If you move the device around the home can you get a better signal and less disruption?

You might check the router's manufacturer's website for more troubleshooting ideas. Good luck.