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    bsen1967's Avatar
    bsen1967 Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Sep 8, 2012, 12:03 AM
    Merrill Lynch 401k
    I had a 401K account that was managed by ML. I have not been able to access the online account recently. I get a cryptic "No Web Access" message after providing my credentials. The message has been consistent for the past 1 month, so I know their website is up and running.

    Strangely there are no customer support options provided in the benefits.ml.com site.

    Who should I write to now for help?

    Does anyone know what this error means?


    Thanks
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Sep 8, 2012, 05:21 AM
    I would talk to your benefits administrators at your firm. Either that or go to the main ML site and find a contact point.
    ebaines's Avatar
    ebaines Posts: 12,131, Reputation: 1307
    Expert
    		  
    #3

    Sep 8, 2012, 08:47 AM
    Have you tried the "Create user ID" and/or "Forgot your pasword" links on the login page?
    bsen1967's Avatar
    bsen1967 Posts: 3, Reputation: 1
    New Member
    		  
    #4

    Sep 8, 2012, 11:29 AM
    Quote Originally Posted by ebaines View Post
    Have you tried the "Create user ID" and/or "Forgot your pasword" links on the login page?
    Yes. The issue is not one of a invalid uid/pwd. The error message is after authentication.
    bsen1967's Avatar
    bsen1967 Posts: 3, Reputation: 1
    New Member
    		  
    #5

    Sep 8, 2012, 11:32 AM
    Quote Originally Posted by ScottGem View Post
    I would talk to your benefits administrators at your firm. Either that or go to the main ML site and find a contact point.
    Yes, I've written to the benefit administrators at my (past) employer. I will update this post once I hear from any.

    Thanks.
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