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    PeggyW789's Avatar
    PeggyW789 Posts: 9, Reputation: 1
    New Member
    		  
    #1

    Oct 23, 2011, 11:55 PM
    Have you bought something you're not satisfied with?
    I'm doing a project on customer satisfation.

    Please give me examples of a purchase you made where you were not satisfied and what the firm could have changed to satisfy you.

    I'm trying to think of things the company could do other than a refund.
    pready's Avatar
    pready Posts: 3,197, Reputation: 207
    Ultra Member
    		  
    #2

    Oct 24, 2011, 06:49 AM
    The company could exchange an item for a different size or color, or they could offer you in store credit.

    Also a company could offer you an upgrade of the item you bought. For example you bought a fridge the company could give you one with more features like the one where you can get ice and water on the door of the fridge.
    PeggyW789's Avatar
    PeggyW789 Posts: 9, Reputation: 1
    New Member
    		  
    #3

    Oct 25, 2011, 03:07 PM
    I got it done, but don't know how to close question.
    Wondergirl's Avatar
    Wondergirl Posts: 39,354, Reputation: 5431
    Jobs & Parenting Expert
    		  
    #4

    Oct 25, 2011, 03:09 PM
    I will close it.
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