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    summer_girl's Avatar
    summer_girl Posts: 146, Reputation: 48
    Junior Member
     
    #1

    Apr 9, 2011, 09:02 PM
    If you ask them something they can answer with yes or no, the conversation ends. If you ask them to make a choice between two options or to describe what they want, it gives you opportunities to respond to what they said, and to sell them more than they may have originally wanted.
    J_9's Avatar
    J_9 Posts: 40,298, Reputation: 5646
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    #2

    Apr 9, 2011, 09:28 PM

    Okay, do you have an actual question?
    summer_girl's Avatar
    summer_girl Posts: 146, Reputation: 48
    Junior Member
     
    #3

    Apr 12, 2011, 07:22 AM
    My mistake--I'd put my answer to someone in a question box. Sorry for your trouble!

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