What steps were listed (or give us a link to that stie), we may be able to explain what you don't understand. Since she pays no rent, then she has no right to stay on the premises. She is a trespasser or squatter. While it may take eviction proceedings to get her out, she WILL have to get out or be tossed out. If you explain this to her maybe she will realize you mean business and find a new place.
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