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    Capuchin's Avatar
    Capuchin Posts: 5,255, Reputation: 656
    Uber Member
     
    #1

    Jan 20, 2010, 02:58 AM
    So I bought a new laptop.
    Really stoked that it arrived in 2 days... then I boot it up and what do I see? (attached)

    (I put a white background on screen)

    How does this even get past quality control?
    I've already contacted my point of sale for an RMA, but should I contact Acer about this also? I know at the companies I've worked at we'd want to know about quality control issues - but I guess acer is a different fish in terms of volume.
    I'm right that it's a problem on acer's end rather than my point of sale?

    Any advice?
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    Xapafe's Avatar
    Xapafe Posts: 51, Reputation: 3
    Junior Member
     
    #2

    Jan 20, 2010, 11:19 AM
    it could be different things.
    The shipping process could have rattled it around enough to mess up the screen components. I would just call and raise a little cain! ^^

    I don't think it was your fault in any way.
    I would say it got past inspection or just the shipping process hurt it.

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