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    dhruv_anand76's Avatar
    dhruv_anand76 Posts: 4, Reputation: 1
    New Member
    		  
    #1

    May 16, 2009, 01:52 AM
    Antivirus Sites are not working
    After received Error code LU 1814 in norton, I hv tried to down load another antivirus, but I not able to open any Security site. Rest all sites open normally.

    Please help my to open any security site on my computer. :confused:
    walt17's Avatar
    walt17 Posts: 335, Reputation: 28
    Full Member
    		  
    #2

    May 16, 2009, 08:25 AM
    One of the tricks some viruses use is to prevent downloading updates or going to antivirus sites. It appears that you have contracted such a virus. The only solution is clean it from a CD. You can buy another virus program CD. But there is no guarantee that will get the virus you have. Your best option would be take your computer to a shop and get them to clean it.
    JBeaucaire's Avatar
    JBeaucaire Posts: 5,426, Reputation: 997
    Software Expert
    		  
    #3

    May 16, 2009, 08:27 AM

    You may need to boot your computer into safe mode. Here's a few tutorial links for perhaps helping:

    Error: "LU1814: LiveUpdate could not retrieve the update list"

    Virus Definitions & Security Updates - Symantec Corp.

    Enterprise Support - Symantec Corp.

    You might also try a system restore back a week or so before the error, see if that helps.
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