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    josgood's Avatar
    josgood Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Feb 2, 2006, 01:23 PM
    Printer Problem - Power Outage
    Good Afternoon,

    The company I work for recently had a power outage and one of our printers has a message on it. The message reads: Load file and execute. The printer is stuck here. I turn it on and off several times, replaced the jetdirect card and changed the memory. None of which helped. Has anyone ever heard of this. Thanks. Printer: HP LaserJet 4200/4300.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Feb 3, 2006, 04:46 AM
    I checked on HP's site and found nothing specific. I would suggest either calling their tech support (1-800-HP INVENT) or use the troubleshooting features at hp.com to e-mail them. They will provide e-mail support even after warranty has expired.
    phillysteakandcheese's Avatar
    phillysteakandcheese Posts: 973, Reputation: 356
    Senior Member
    		  
    #3

    Feb 5, 2006, 07:52 PM
    This is a firmware issue with the printer. You might be able to re-flash the printer's firmware and revive the printer without calling in a tech.

    I found this in the HP Support Forums:
    http://forums1.itrc.hp.com/service/f...hreadId=997988
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