[home owner]

I purchased an item on line.When I got it, without opening the product itself it was clear to me that it was too complicated for me to even try to figure it out so I returned it. The company refused my package and sent it back to me as refused, claiming they do not accept unauthorized returns. Every attempt by me to clear this up with them has resulted in no cooperation at their end so I guess I am just out my $20.00. Can anyone direct me to a general on line site that I might do a posting about my experience with this company so others will be wanred? Thank you.

[Dana2007]

Did you pay for it with your credit card? If so, you can dispute the charges by calling your credit card company.


Google: consumer complaints and you might find some websites where you can complain.

[home owner]

Thank you. I did put it into dispute with the credit card, and they also are jacking me around, even when I clearly told them that I returned the items to the company in question, and they refused my return. I will try the customer complaint area of Google to see what that might get me.

[Dana2007]

The credit card companies sometimes want a letter or something showing that you asked for your money and they refused it.

File a complaint with the Better Business Bureau and use that documentation to file your dispute with the credit card company.

[home owner]

I hadn't thought about the BBB. Will trythat angle. Thank you.

[Dana2007]

Also, Google the name of the company to find out if anyone else has had similar problems with that company

[twinkiedooter]

The reason they didn't accept your return is because you didn't call them first! Companies sometimes have the policies of having the consumer call them first and then giving the return a "special return" number. Did you do this? Have you gotten the item back yet? If so, call the company and start all over again. An unsolicited return of an item sometimes results in a huge hassle for the company and they like to know when "returns" are expected.

[ScottGem]

For future reference you should check a company's return policy before you send something back.

[Fr_Chuck]

Yes a company does not have to accept returns, and most that do require you to call first and get a return authorization number before you return anything.

Also others allow for exchanges only or credit on another item and so on.

In general there are few places to place complaints, the BBB is one but then not accepting back an item that works, because you changed your mind, may not actually be a complaint ( OK you can complain) but a company has a right to refuse certain itmes. ** a reason to buy things from local stores you know.