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    klc's Avatar
    klc Posts: 11, Reputation: 1
    New Member
    		  
    #1

    Jan 9, 2006, 04:29 PM
    Problem installing Office 2003 SP2
    When I check the system properties on my computer (Dell Dimension 4600 w/Windows XP) it says Home Edition 2002, Service Pack 2 but when I try to download upgrades from Microsoft, I get a message that says "Office 2003 Security Pack 2 not installed". I've tried to download it several times but get the same message. What to do?
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #2

    Jan 9, 2006, 04:46 PM
    Silly question but are you running Micro$oft OFFICE 2003?

    If you're not there is no way you will be able to install this patch.

    If you do have OFFICE 2003, have you installed service pack 1 first as this may be causing your problem.

    Whether or not you can install OFFICE SP's won't stop you using the normal Micro$oft WINDOWS update site.
    klc's Avatar
    klc Posts: 11, Reputation: 1
    New Member
    		  
    #3

    Jan 9, 2006, 04:52 PM
    Yes, I do have Microsoft Office 2003. Not sure about service pack 1 - I think I did but am not sure. How can I find out?
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #4

    Jan 9, 2006, 04:54 PM
    Go here and click on the "Check for updates" link near the top.
    Office Updates
    klc's Avatar
    klc Posts: 11, Reputation: 1
    New Member
    		  
    #5

    Jan 9, 2006, 05:34 PM
    Thank you! The first attempt to update/install failed and the suggestion was to try a fullfile (I think that's what it was called) version so I did that and it was successful. Really appreciate your help. I found this problem when I was trying to figure out why I can't fax any more. I could do it just fine but, when I tried to change ISP last November, the guy that came to install the new service did something that disabled my printer. I got that fixed but have not been able to fax. Any suggestions? Or am I asking too much in the wrong place?
    manutd4eva's Avatar
    manutd4eva Posts: 209, Reputation: 14
    Full Member
    		  
    #6

    Jan 9, 2006, 05:37 PM
    You may have the wrong drivers. Use the disc that should have came with it.
    klc's Avatar
    klc Posts: 11, Reputation: 1
    New Member
    		  
    #7

    Jan 9, 2006, 05:44 PM
    I just tried to reinstall the drivers from the disc, but when I put it in, I just get a blank screen - UGH!
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