[jwilli54]

Please help! I'm studying abroad and need to fix my computer asap. I have a Windows XP SP2 machine and have been having a few problems. The first is that CPU usage has been at 100% for the past few days. Also, for about a week I have not been able to shut down my computer without manually hitting the power button. Windows freezes at the blue screen which says "Windows is shutting down." I have updated and run Norton Antivirus and SpyBot S&D. I have been having CCAPP.exe and OBC.exe hang up on shut down. Here is my HiJackThis log file.

Logfile of HijackThis v1.99.1
Scan saved at 4:49:38 PM, on 9/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ngvpnmgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Jim\Desktop\hijackthis\HijackThis.exe

[Capuchin]

When you ctrl-alt-delete, in the task manager it should show you the CPU usage for each program, is there one using close to 100%?

[jwilli54]

None of them are using close to 100%. There are two processes which are using about 50% each. One of them is System, and the other is QPService.exe. I believe this process is the QuickPlay media program for my HP laptop. I terminated that process and my cpu usage when back down to about 50%. Is that a normal CPU usage for a laptop?

[Capuchin]

No it should be using 0 or 1% when idle. 99% should be used by "system idle process". It does sound like something is sitting in the background and nibbling away at you. Hmmm.

[jwilli54]

According to Windows Task Manager, about 50% of the CPU is System Idle Process and 50% System. There are two processes that usually hang up during shut down though. They're CCApp.exe and OBC.exe. They're both part of Symantec Software. I have Norton Systemworks 2006 and Norton Personal Firewall 2006 installed on my laptop. Have you heard of any problems with these two executables? I tried searching online but I haven't found much.