Helow everyone, I have a major problem, I am a student and my prof. gave use the problem listed below and he wants an RFP from us giving him a better solutions to what they already have.. Can anyone help me... PLEASE!!
Given the company described below with a centralized IT department, analyze the support needs and propose a plan for creating an in-house support desk operation that is capable of meeting these needs. The proposal should include organizational models, staffing, training, etc. and its justification in business terms
Hints:
- IT support 10/1 ratio
- Minimum 10 training sessions/year for existing employee
- New hires, 4 weeks initial training
- Training cost $250/hour
- Labor cost $20,000 per year loaded cost
Given the following communications network (data, digital voice, or a combination of these) that includes multiple LAN network circuits and remote access WAN network circuits, analyze the network to determine specific bandwidth needs, and provide a justification of the expense of various options to meet these needs in terms of Return on Investment (ROI), total Cost of Ownership, Cost per Node/Port/Mbit, Payback Period, Net Present Value, or other acceptable measure.
Requirements
-Voice/ 4 digit dialing to all locations
-Internet access
-Multimedia capability (video conferencing and training)
-Remote Backup (no tape for LA and NY)
-Wireless access for mobile users (voice/broadband/merging)
-Wireless phone for every employee
Strategic Plan
-Growth in the brokers segment by 300% over 3 yrs
-IT/Telecom to become a revenue center
-Technology as a competitive advantage
-Technology as a one-stop shop i.e.. The brokers pay a monthly fee for all technologies.
-Employee growth by 300 over 3 yrs. 200 LA 50 Boston 50 NYC
Hints:
- Bandwidth cost $550 MRC for PRI and/or channelized T1
- Bandwidth cost DS3 and above = $100/Mbps
- Business DSL / cable broadband access = $100 MRC
- Average bandwidth utilization per employee = 150Kbps – growth rate =7.5% per year
- Productivity growth = 5% = $20,000 per employee per year
Below is the link to the network layout... I need help
http://mysite.verizon.net/resp8kix/c...tures/id2.html