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I couldn't return it, since I had no receipt and it was a long time since my husband bought it. So what did I have to lose.
I used an ice pick and dug out this little round black plastic piece that...

Thanks to everyone who answered. I believe it is defective.

Thank you. The article is quite informative and I think I will lay off eating quite so much of licorice for a while.

There is no screen to clean that I can find. No instructions for cleaning.

It is the brand new head that will not work. Tried all positions. The hose runs water, but the head keeps it from flowing somehow.

My blood pressure has been getting to higher levels than usual (I have low to normal pressure) and I have been eating a lot of licorice. Are the two linked.

Followed direction exactly. The water will come out of the hose of the brand-new Hand-held AquaSource Shower-Head item #0379311, but when we put the shower head itself on the hose, no water. Why?