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Answers not applicable. These are AMEX cards and this is an AMEX letter from John Siverman, President, US Consumer Services. If he wants our business, tell us how to participate in plain english!

We recently received two (2) letters offering lower APRs on our six(6) cards - 3 0f mine and 3 of my wife's. Problem: The instructions given do not get us to the sight necessary to accomplish this...