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You don't know. But unless you are famous or infamous, no one cares, they have jobs to get done, and they have jobs they want to keep, presumably.

Think of it this way: your computer files are...

You need a good dose of bravery.
Confronting a glitch while upgrading your OS is no worse than stepping out of your house when it might rain.

As for what they told you - it's all true. After...