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  • Aug 11, 2008, 11:36 AM
    Order never delivered!
    Hi guys,

    The consumer depot site has been a real bad experience for me. On 16th July, I placed an order for a 1 gb sony memory stick with the website They told me the order was dispatched on 21st July via standard shipping service (USPS). This order has not yet come to me and I am in a fix about what to do next. This website has no customer service number; neither do they have a tracking number for my order (they told this in a mail to me).the only way I can reach them is by using their webmail and am on their mercy to receive a reply.

    My patience is very much on the rise and I just want to cancel my order now. But the funny part is I don't know how because the website has no contatcs at all except for their stupid mail service which is also not prompt or accurate by any means.

    Am in a rage and really need to ask you guys for advise. How can I claim my money back? It was $21 and was deducted the day I booked the order.

    Any ideas would be aprreciated.

    Thanks for reading it through! If something clicks, please suggest!
  • Aug 11, 2008, 11:51 AM
    I would assume you used a credit card for the purchase?

    Dispute the charge with your credit card company, they will investigate, and if things turn out as you say, they will reverse the charges.
  • Aug 11, 2008, 11:59 AM
    I used a debit master card for it... :-( can I still do it?
  • Aug 11, 2008, 01:49 PM
    Most likely, I once had a company try to run my debit card months after I made a purchase at their store, I disputed it and my bank reversed the charges.

    Also if they sent it UPS there would always be a tracking number.
  • Aug 11, 2008, 03:50 PM
    Exactly.. but they don't have a tracking number atlease this is what they said.. nyways I called up my debit card company and have placed a dispute order for it. Thanks for your advise progunr and lowtax4eva.. I wonder what website this overstockdealz really is and how people manage to get their delivery.. this was my first time with this company and really bad one.. :-(
  • Aug 12, 2008, 01:56 PM
    They only have a 6 on 10 in customer satisfaction on the site below, there are a few complaints similar to your case

    Consumer Depot / overstockdealz_auctions / retail-recyclers / Auction Logistix Customer Ratings, Reviews and Prices at ResellerRatings
  • Aug 12, 2008, 05:45 PM
    Sadly no debit cards do not have the same protection as a credit card. And in fact since they have your numbers, they can actually just take more money if they wanted to also.

    But always use a credit card to buy online, since it gives you the protection to dispute a charge. At this point you can call your bank and challenge the charge and depending on your banks customer service see what happens.
  • Aug 13, 2008, 09:34 AM
    This is crazy! I got a mail from them now saying that my order was returned to them as undelivered and since they were charged both ways for shipping, they are not able to issue me a credit more than the price of the item!
    Is this crazy! Guys is this normal?? am worried!
  • Aug 13, 2008, 12:56 PM
    It's odd, I'd try and cancel your order or ask them for the tracking number and contact UPS to see if a delivery was really attempted.
  • Aug 13, 2008, 11:10 PM
    Actually that's the strange part.. they tell me they don't have a tracking number but they shipped it with usps.. :-(
  • Oct 18, 2008, 07:28 PM

    USPS is the Post Office.

    If the company is a Publicly Traded Company you can get their information on a Financial Website. The site will list the company headquarter's address with a phone number. Also there is a list of the Company's officers.

    You can then call the company or send a letter to the CEO (Chief Executive Officer) or the COO (Chief Operations Officer) with your complaint. I would send the letter Certified Mail Return Receipt Requested.

    Also you can contact the BBB (Better Business Bureau) with your complaint.

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