Computer viruses masking itself as an anti-virus program
Help! I purchases a laptop for my daughter in May. A Toshiba from Best Buy. Suddenly appearing on the computer is some type of security software from Best Buy that keeps popping up asking for $50. To activate. The pop-up keeps popping up all over the screen to the point that you cannot use the computer. When I tried to uninstall the best buy installer program it says I don't have administrative privileges even though I go through the administrative user. I can't individually bring up the files to delete them because they don't come up in file search. It appears that Best Buy has installed a program that cannot be deleted or turned off and its like its holding my computer hostage unless I pay the $50 to stop the program. It won't even let me install a free anti virus program like AVG and Web Root doesn't delete the files. I'm hoping somebody has a suggestion I could use to get rid of Best Buy's installation program. Thanks for any tips.