I have been infected with trojan zeroacees inf4 and the soultions that norton provided don't work and was wondering if any one could help me. P.S. I'm a novice so please to to make it easy to understand

Ouch sounds painful.
More information here: ZeroAccess – From Rootkit to Nasty Infection

You can download and install any one of the below mentioned anti-virus software like:
Macafee
Trend Micro
Microsoft Security Essentials
Run a full scan and all the virus and trojan will get removed.

I don't know if you can get online in current state but if you can and this thing is running still, grab RKILL which is FREE and does NOT remove a virus but it stops any running program, virus or not so you can run a real virus scanner... pick one of 3 file names it doesn't matter:
RKill Download

If you are unable to run anything then..
... reboot into safe mode with networking, grab FREE version of this, update and run full scan: Malwarebytes : Free anti-malware download

Also FREE though in BETA stage but shows potential:
Malwarebytes : Malwarebytes Anti-Rootkit

Also FREE download exe file: http://support.kaspersky.com/5350