Task 1
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Below are a number of inputs to Key Performance Indicators on the left and their targets on the right
Task: Please use the inputs to calculate the results of the key performance indicators Strategic Planning & Excellence Department – Performance Reporting
Inputs

Total

Number of employees NOT satisfied with process management methodology

163

Total number of Performance measures (KPI)

324

Number of active initiatives on track

7

Number of active initiatives

33

Number of Performance Measures collected and reported

157

Total number of employees in MoFA
489
KPI
Frequency
Targ et

Result

Q1
Percentage of active initiatives on track
Monthly
70%


Employees satisfaction with process management methodology
Quarterly
100%

Percentage of MoFA KPI measured and reported
Monthly
70%

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Task 2
Once you have calculated the key performance indicators please verify whether they are on target or not
If off target, please prioritize which KPI you would try to improve and why (Hint: where do you see the highest improvement potential or the fastest
Implementation opportunity)
Task:
Once you have selected an under performing key performance indicator, conduct a benchmarking exercise (i.e. research for data on other government entities) to investigate potential reasons for this and identify what could be done to improve this KPI