I wonder if anyone could help me. I am looking for common answers to technical interview questions concerning the role of a IT Helpdesk Analyst/First Line Support.
All your help will be appreciated.
Many thanks

Well the first one is always:
Have you tried turning it off and on again ;)

Is it plugged in?

Why are you asking this question in the "Printer Forum"?

What do you tell a customer when you do not know the answer to his/her question?

Hey,

I have another one for you.

Explain the concept of a "Cloud"?

Oooo now that's a good one.
Cloud, yep killer app there.