Merchandise not delivered - paid by creditcard
Hi,
I purchased a sofa at Storehouse furniture, a retail outlet for the Rowe Co. It is a popular East Coast furniture store. I have purchased from them before. I waited for 3 years to make this purchase & decided only after they moved into a new huge - over 10,000 sq.ft. space - to see all of their offerings.
I ordered the custom sofa and paid the total amount of $2250.00 on my Visa Gold card on August 29th. I called the store to check on it around 3 weeks ago and was told it was too soon to call - to wait the full 7 weeks. I went into the store last Monday and wanted to pick out carpet. I was shopping around like normal and the store manager came out and said that my receipt for my sofa had no value as they were in Chapter 11 and could not fulfill the contract of providing me with my merchandise. I was absolutely flabbergasted and left. I called my Visa card issuer and they said to fax to the chargeback department official notice the company was in Chapter 11. I faxed it. I called another location of the store in N. Virginia and was told by a store employee that they had called all their "open ended contracts" and told them to come down and get something else. I was never notified. I found out that my store transferred my seller. I called her and asked why she didn't call me? She said she got transferred and it slipped through the cracks - she was sorry. The store went up for auction last week and did not get bought -so they are being liquidated. I haven't heard from my Visa card yet, but I have informed them that I will not pay this debt as it is "goods not delivered" and I expect to be covered.
Does anyone have any experience with this type of swindling? Please let me hear from you as to my rights. I am on the bankruptcy claim list, but I highly doubt I will see a cent.
Thanks,
Noir