Hi, I am experiencing some problems with my scanner, a packard bell diamond 1200 plus. It has been working fine for months however when I recently came to use it, a message came up saying it could not locate the scanner and that it is not connected to the PC. I checked it and it is connected and turned on. I have re-installed it and it still does not work. I really need to use the scanner for something important and I would very much appreciate some help. Thank You.

Check your drivers

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Originally Posted by Amicao

Hi, I am experiencing some problems with my scanner, a packard bell diamond 1200 plus. It has been working fine for months however when I recently came to use it, a message came up saying it could not locate the scanner and that it is not connected to the pc. I checked it and it is connected and turned on. I have re-installed it and it still does not work. I really need to use the scanner for something important and I would very much appreciate some help. Thank You.

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Showing statis is fine but not working

Try to download the setup file on packard bell site support (Packard Bell - Computers, Video, MP3 Players, Data Storage, GPS, Accessories, Online Music, Games, Software)