What is the average cost per call per user for an ERP system

About twopennce h'penny.
There is NOT enoughinformation here to answer this!!

Hello

What is the industry average cost per call for computer Help Desk support?

Please let me know ASAP

Thanks

No Easy answer on Cost per Call...

I have been involved in well over a dozen medium-large scale helpdesk's and each time the calculation is different depending on the reasons for the calculation.

I took averages across several recognised benchmarks, I came to the conclusion that the CpC averaged at around £10.00 per call.

The official Benchmarking agent I use claims that it's around £8.50 within my peer comparison, other helpdesks of similar services etc.

I personally use cost per contact, as my service make inbound and outbound calls as first contact, + we also use other multimedia options for customers to contact us, i.e. web forms etc.

Hope this helps