Please can you help me on this question... I tried but becausei am new to health and social care, I am struggling quite a lot.

1. Describe different types of communication and interpersonal interaction, using examples relevant to health and social care.

2. describe factors that may influence communication and interpersonal interactions in health and social care settings.

1. Within health and social care, there are four aspects of communication:
*Verbal: this is when someone is speaking to another person, face-to-face or over the phone. Verbal communication also involves listening to a person; in any care setting, active listening is an important aspect of care. If a carer is active listening, they are not only responding to what is being said, they are also understanding, interpreting and evaluating what is being said.
*Non-verbal: this form of communication involves facial expressions, body language, proximity, eye contact and posture; these aspects of non-verbal communication are used to give messages or signals without the need of words. However, sometimes people interpret the signals or messages differently; therefore there can be some misunderstanding. Also, a carer has to take into account a person’s culture, as some hand gestures can be offensive in other cultures when they are not in our culture.
*Written: this involves letters, emails and texts. It also includes medical records, seeing as whenever a person is admitted to hospital, any symptoms are written down, as it tells the doctor what exactly is wrong.
*Graphics: this is usually a visual form of communication as it involves signs, drawings and posters.

2. Here are a few ideas of factors that can prevent effective communication:

*The person's first language isn't English; this can cause a huge barrier, especially if the person doesn't know a word of English. To overcome this barrier, it might be advisable for carers to apply for an advocate or translator to help this person feel more comfortable in the care setting.
*Speech difficulties or aphasia; aphasia is where a person is physically unable to speak; this may be due to a recent stroke or some mental impairment. In this case, it is important to use some other form of communication other than verbal communication. Graphic or specialist forms of communication can be used to understand what the person's needs are.
*Confidence issues; someone who is very shy may not feel comfortable to verbally communicate their needs; in this case, a carer would need to ensure the person had some other way of communicating e.g. paper and pen to graphically communicate their needs. It is important for all clients to feel comfortable around carers, so they can communicate their needs effectively.
*Any disabilities (physical, learning, mental); a person with a learning difficulty, depending on how severe, may find it hard to communicate non-verbally or graphically, therefore might find it easier to verbally communicate. A physical disability may prevent someone actually accessing the services they need, let alone the care they need; in this case, carers need to help those clients as much as possible. This could be done by a carer going into the person's home; it could also be done by social workers providing Meals-on-wheels services to those who are house-bound.
*Speech communities; this is where people have a specific way of talking to people of the same age; this can cause a barrier because a person may use language that a carer may not understand. This can also include medical terminology or jargon; if a doctor uses a lot of technical terms when describing a disease or illness to a patient, the patient is likely to not understand what is happening, so it is important for the doctor to use language that the patient understands.

*The person's first language isn't English; this can cause a huge barrier, especially if the person doesn't know a word of English. To overcome this barrier, it might be advisable for carers to apply for an advocate or translator to help this person feel more comfortable in the care setting.
*Speech difficulties or aphasia; aphasia is where a person is physically unable to speak; this may be due to a recent stroke or some mental impairment. In this case, it is important to use some other form of communication other than verbal communication. Graphic or specialist forms of communication can be used to understand what the person's needs are.
*Confidence issues; someone who is very shy may not feel comfortable to verbally communicate their needs; in this case, a carer would need to ensure the person had some other way of communicating e.g. paper and pen to graphically communicate their needs. It is important for all clients to feel comfortable around carers, so they can communicate their needs effectively.
*Any disabilities (physical, learning, mental); a person with a learning difficulty, depending on how severe, may find it hard to communicate non-verbally or graphically, therefore might find it easier to verbally communicate. A physical disability may prevent someone actually accessing the services they need, let alone the care they need; in this case, carers need to help those clients as much as possible. This could be done by a carer going into the person's home; it could also be done by social workers providing Meals-on-wheels services to those who are house-bound.
*Speech communities; this is where people have a specific way of talking to people of the same age; this can cause a barrier because a person may use language that a carer may not understand. This can also include medical terminology or jargon; if a doctor uses a lot of technical terms when describing a disease or illness to a patient, the patient is likely to not understand what is happening, so it is important for the doctor to use language that the patient understands.

*The person's first language isn't English; this can cause a huge barrier, especially if the person doesn't know a word of English. To overcome this barrier, it might be advisable for carers to apply for an advocate or translator to help this person feel more comfortable in the care setting.
*Speech difficulties or aphasia; aphasia is where a person is physically unable to speak; this may be due to a recent stroke or some mental impairment. In this case, it is important to use some other form of communication other than verbal communication. Graphic or specialist forms of communication can be used to understand what the person's needs are.
*Confidence issues; someone who is very shy may not feel comfortable to verbally communicate their needs; in this case, a carer would need to ensure the person had some other way of communicating e.g. paper and pen to graphically communicate their needs. It is important for all clients to feel comfortable around carers, so they can communicate their needs effectively.
*Any disabilities (physical, learning, mental); a person with a learning difficulty, depending on how severe, may find it hard to communicate non-verbally or graphically, therefore might find it easier to verbally communicate. A physical disability may prevent someone actually accessing the services they need, let alone the care they need; in this case, carers need to help those clients as much as possible. This could be done by a carer going into the person's home; it could also be done by social workers providing Meals-on-wheels services to those who are house-bound.
*Speech communities; this is where people have a specific way of talking to people of the same age; this can cause a barrier because a person may use language that a carer may not understand. This can also include medical terminology or jargon; if a doctor uses a lot of technical terms when describing a disease or illness to a patient, the patient is likely to not understand what is happening, so it is important for the doctor to use language that the patient understands.