I have Hampton Bay remote ceiling fans in 3 rooms of my new home I bought. I did not install them and now one has stopped working. It does not turn on with the remote or with the pull strings and there is no wall switch. I called Home Depot and they told me it was probably the receiver and to replace that. The problem is, Home Depot told me the receiver was in the top dome and to turn it counter clockwise to remove it but I can not budge it. I don't want to break it and I can see a few wires through the space but it doesn't give at all. Is it stuck? Should I force it? Once I do get to the receiver how do I remove it and then replace it?

Thanks for your help.

Dave.

Check the largerst part of the ring, there should be 3 or 4 screws that need to be loosened. Sometimes two have to come out all of the way and the other two just loosened. It won't hurt to remove all 4 if you're not sure. Then give it a turn about 1/8" counterclockwise.

Thanks. I found the larger ring around the dome and turned that counter clockwise and found two screws, loosed those and the dome dropped right down.

The one thing though, once the dome dropped down there is a "cone" that covers a pin and some screws so that cone doesn't allow the dome to drop down very far, maybe two inches. I can see the receiver and the wires but it's not much room to work with. Any advice? Should I drop the whole bell and fan so I have more room to work with or should I just work with the room provided.

Thanks for all of your help and answers!

Dave.

Sounds like you have a short down rod so yes you can drop the fan if you want more room. You might be wise to write down the colors of any wires you disconnect.

Sounds like Ballenger has you covered, report back if you have any further questions. I would drop the whole thing myself.

When I work in a small tight space, I sometimes make mistakes and/or get frustrated. Whereas temporarily taking the fan off the ceiling takes a couple minutes if you're careful.

I was so busy reading B's answers I didn't notice the original problem. If you want to troubleshoot the fan, once you get access to the wiring, disconnect it all (make note in case it needs to go right back up) and try wiring it without the receiver. If it works with the pullchains, the receiver was a dud. I am assuming you already tried different settings on the chains and reverse switch.