Day 6 since the problem began. I started having issues after a program installed incorrectly, uninstalled it & tried again-ending in another failure. I opened advanced SystemCare & cleaned registry, files, & used other tools-optimizing, cleaning, & fix small errors. After PC cleaned, I changed settings in my firewall (removed programs rules I no longer had). When my wifi started saying limited, I reset router, checked plugs/wires to be sure there was a good connection, the correct info (password & username) was being entered. Checked all other devices & all of them are working perfectly other then PC. I made sure my wireless network adapter driver was enabled, working & updated. I disabled my wireless network adapter then enabled it again-command prompt. I tried every troubleshooting option given. I tried accessing restore points I had saved but the PC removed them & replaced them with restore points after I began experiencing issues. I tried doing a refresh but received a message saying I didn't have a system image on PC, & my usb media recovery wasn't working. The first thing I did after getting my laptop was create a system image backup & a usb recovery media, which leads me to the next thing I had tried. I put my usb in my laptop & tried using it for a refresh or restore, but it kept saying to insert recovery media which was already inserted. I used a restore point anyway, but it was unsuccessful & I tried 2 more times- each time being unsuccessful. I use my PC to work from home, I would appreciate it if someone could please help me fix this issue.

First off are all of your critical files backed up at this time? Also what are you eeing when your laptop boots up ? Is it showing connections available but protected or is there anything appearing in the list ?

Not good to put a USB in a new laptop for refresh or restore. This is something you do with an old laptop.

cdad, back to u

First off are all of your critical files backed up at this time? Also what are you eeing when your laptop boots up ? Is it showing connections available but protected or is there anything appearing in the list ?

Yes, my files are backed up, and my network shows up on my PC but it keeps saying it's limited and doesn't allow me to access the internet. All of my devices other then my windows 8.1 pro laptop is picking up and connecting to the internet without any problems. I have made sure all drivers are up to date, ran ipconfig, accessing a restore point but it tells me it wasn't successful each time I've tried.


Not good to put a USB in a new laptop for refresh or restore. This is something you do with an old laptop.

cdad, back to u

If it isn't good to use a usb then why does it keep prompting for me to do so? I created a recovery media when I got the PC, and if I don't have it connected to my PC when trying to access refresh or restore it will tell me I need to insert usb. So what should I do?

If you are trying to use recovery media then it should be outside of windows in a seperate menu. Sometimes accessed by pressing F10 or F12 during the boot sequence.

If it says limited on your connection point then what does it say if you try accessing a web page?