ALi S Alfagiri
Aug 25, 2014, 10:21 PM
Good Day,
Type: Samsung Led 55 inch
Model No.: UA55F7500BRXUM
On the date of 9 August 2014 and while we are watching the television, a vertical line appeared from the top of the screen to the bottom (at a distance of 61 inches from the edge of the left) and then shortly after another line appeared very close to the left edge.
On 20 August 2014, I contacted them to clarify the status, where the maintenance supervisor told me that the device was exposed to water, which caused the problem. I have told them that is not true where the device hanging on the wall, a large 55-inch and there is no water exist around. I told them again if the water was subjected to the device's screen it does not work at all during exposure to water as they claim that this type of screen is very sensitive. Since the device's screen with vertical lines show the colors of purple / red [see photos attached] only where it faded away and stayed some other lines.
Thank you.
My e-mail: [email protected]
Type: Samsung Led 55 inch
Model No.: UA55F7500BRXUM
On the date of 9 August 2014 and while we are watching the television, a vertical line appeared from the top of the screen to the bottom (at a distance of 61 inches from the edge of the left) and then shortly after another line appeared very close to the left edge.
On 20 August 2014, I contacted them to clarify the status, where the maintenance supervisor told me that the device was exposed to water, which caused the problem. I have told them that is not true where the device hanging on the wall, a large 55-inch and there is no water exist around. I told them again if the water was subjected to the device's screen it does not work at all during exposure to water as they claim that this type of screen is very sensitive. Since the device's screen with vertical lines show the colors of purple / red [see photos attached] only where it faded away and stayed some other lines.
Thank you.
My e-mail: [email protected]