Unable to read file header message when attempting to open jpeg attachments [Archive]

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MustangUSN

Jan 31, 2005, 08:55 AM

I have been unable to open jpeg files that are attached to email for several days! I have tried both Thunderird and Outlook Express and have disabled the block on attachments. No luck! The problem seemed to start when I attempted to load WinFax Pro and had an incomplete installation then when trying to remove same could not get a couple files to erase even using wipe. HELP!

NeedKarma

Mar 10, 2005, 07:13 AM

If you have Windows XP you can try the System Restore feature to restore your computer to the day before the problem occurred.

Start > Programs > Accessories > System Tools > System restore.

Be aware that any programs installed after that date will have to be reinstalled.

fredg

Mar 10, 2005, 09:10 AM

Hi,
If you don't know how to use System Restore, here is a step by step site that can help:

http://www.informit.com/articles/article.asp?p=101189&seqNum=1

Best wishes,
fredg

SESaskDFC

Mar 10, 2005, 12:44 PM

Careful Curly or Fred will report you for abuse and harassment! ;)

Murray

MustangUSN

Mar 10, 2005, 12:48 PM

I have used system restore to no avail. I ain't the brightest bulb in the bushel but had done that. I went back as far as system restore would allow and it said there were no changes to the system? I know that the WinFax Pro fiasco was subsequent to the date I chose to restore to. I also have installed Firefox and Thunderbird subsequent to the date and system restore didn't pick up on that.
MustangUSN

NeedKarma

Mar 10, 2005, 01:21 PM

Can you open jpegs when they are elsewhere i.e. not as email attachments?

Curlyben

Mar 10, 2005, 01:43 PM

Have you tried to reinstall WINfax pro and then uninstall fully?

Maybe worth a shot.

Does this only affect e-mailed jpeg or is it all jpeg files, as the may be just a file association problem.

MustangUSN

Mar 10, 2005, 02:24 PM

I have tried to reinstall WinFax Pro but the files that will not uninstall are apparently blocking a reinstallation. I can open jpeg files on my isp server and copy them to my pictures in windows and then they are viewable. If I screw up and open T-Bird or Outlook Express then the jpeg or tiff's for that matter are unviewable and I get the "Unable to read file header" message. With some attempts it does say the file may be corrupted. My local nerd can't help.
Thanks