The shower stays on always... even when should be tub only... very frustrating.

See this parts break down of the 82402. This break down shows two different versions of the 82402. One has a diverter in the body of the valve. Call 1-800-BUY-MOEN.

http://www.moen.com/shared/docs/exploded-parts-views/82402pt.pdf

We have the model on page 2, with the diverter... we have turned that every which way, but still does the same thing. There are no words to the instructions... tried calling the "help-line", but there were closed, of course. Ready to return it to the store and get a more user-friendly brand!!

Both models posted above have the diverter on the spout. Does yours have a handle that is supposed to divert the water? Not going to find a much user friendly brand than MOEN. Are you sure you don't have a 82403. Call MOEN on Monday and see what they have to say. Great tech support from MOEN.

The model on the first page has a diverter inside the body of the faucet. If you have that model (I don't know how you could tell after installation) that valve might be stuck.

Remove the tub spout and see if water still comes out the shower head.

Harold, both pics have a diverter in the valve body, but they are not diverters with moving parts, just a diverter that allows a larger volume of water to the spout than the shower riser. The actuall diverter in both pics in on the tub spout (or am I seeing different pics?) If the faucet body were installed upside down, it would cause this issue due to the internal diverter in the body. Also, the diverter in the faucet body is made of plastic, so if pipes were soldered directly to the tub spout and shower riser connections and too much heat was applied, it can melt the internal diverter causing issues like this.

The only real difference between pic on and pic two are the inlet water connections. The first pic has unions, and the second has male iron pipe threads, with the option to sweat copper directly inside the threaded inlets.

I think I may not be seeing something that is there.

First pic shows a diverter part number 136304 and an arrow to the center of the valve.

Second pic shows diverter part number 10099 and arrow to center of valve and an image inside the valve body.

I missed the first.


so if pipes were soldered directly to the tub spout and shower riser connections and too much heat was applied, it can melt the internal diverter causing issues like this.

You probably diagnosed the problem with that.

Removal of the tub spout would probably confirm.

Sorry about that folks.

No worries here, Harold. Im still a bit confused though. suznjohn says they have " with the diverter....we have turned that every which way, but still does the same thing." With the tub spout diverter, you don't turn it, you pull it up or push it down, yea? And turning the internal diverter would make no difference. So, it just seems like they may have a three handle faucet with the middle knob/handle for the actual diverter? Something along the lines of a MOEN 82403 instead of a MOEN 82402? We may never know unless suznjohn comes back with more info. Who knows, they may have already taken it back and purchased a more "user friendly" brand? On that note, I will only say that any brand faucet is only as good as its install, kind of like any equiptment used for anything.