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View Full Version : I cant login from my phone


tahira77
Oct 24, 2012, 10:18 AM
How do I login using my phone? When I put my password it says it's a wong password.

smearcase
Oct 27, 2012, 09:09 PM
It has probably locked you out because of too many attempts to enter the correct number/pw without success. I managed to get myself into a similar situation a few weeks ago and called customer service for my carrier and they had a special access number to enter order to reset and start over. That number had never been given to me in any manuals or other paperwork that came with the phone. I won't mention the company but they were very courteous and helpful and my phone was just a paper weight until they straightened it out.

tahira77
Oct 27, 2012, 10:45 PM
It has probably locked you out because of too many attempts to enter the correct number/pw without success. I managed to get myself into a similar situation a few weeks ago and called customer service for my carrier and they had a special access number to enter in order to reset and start over. That number had never been given to me in any manuals or other paperwork that came with the phone. I won't mention the company but they were very courteous and helpful and my phone was just a paper weight until they straightened it out.

But I can login using my PC.

J_9
Oct 27, 2012, 10:49 PM
Log into what? This site?

tahira77
Oct 27, 2012, 10:54 PM
Login to my acount in ask me help desk using my phone.

J_9
Oct 27, 2012, 10:55 PM
You need to make sure that you are typing it in correctly with either caps on or caps off.