I purchased my dryer in 1999. The top of my dryer is hitting the drum when the dryer is operating. I need to remove the top so I can bump out the top so it doesn't hit anymore. All of the you tube videos, manuals, etc. maintain that slipping a putty knife or flat head screwdriver beneath the end caps will allow me to disengage two clips and the entire top panel should be free of the top of the dryer. My dryer quite clearly has two screws in this area and not the clips. How do I access them to remove the top?

FYI, I have managed to get the front of the top loose and can look beneath it and see the screws, so I'm sure I'm not mistaken. They appear to be holding the end caps on as well. I can find no way short of taking the entire top panel apart and/or the back off the dryer to access those screws and free the top lid of the dryer.

You may have to reach inside the drum and remove the screws you cannot see. There will be screws all around the door area and you may even have some on front bottom. Here are some manuals to help: https://dl.dropbox.com/u/8010163/Kenmore%20Dryer%20Manuals.zip
https://dl.dropbox.com/u/8010163/Whirlpool%20Dryers.zip
Whirlpool has a duplicate model; you will just have to look at them to match it. Usually, I just pull off the front, first, and then it's all easy. I would clean it out well, change the belt, and lubricate all bearings with white lithium grease (appliance parts or auto parts store called "Hi-temp grease"). You have to remove all parts and scrape and wash out the parts to remove the baked on lint which is like concrete. Vacuum out the motor and check all support rollers and take out pin on these and grease them. If you don't you will be replacing them soon. If you have a rear drum bearing you want to pack it with grease before re-assembling. Make sure to clean out exhaust vent and hose along with any exhaust outlet on side of house which can get blocked with dirt and cause a fire. Good Luck with it.