I bought a moen roman tub faucet model 1595 need to sweat the joints not a problem but i can not get the cartridge out. I bought the special tool to get the clip ring out but the cartriage will not pull out. Help
I called moen and they said i don't need to take it out it is far enough away from the joint. Hmmm got any suggestions?

Hi melbratt and welcome to The Plumbing Page at AskMeHelpDesk.com
First off. LOSE THE CAPS! We don't yell at one another at The Plumbing Page.
I CALLED MOEN AND THEY SAID I DON'T NEED TO TAKE IT OUT IT IS FAR ENOUGH AWAY FROM THE JOINT. HMMM GOT ANY SUGGESTIONS? I really hate to go heads up against then manufacture but I think Moen is mistaken. The cartridge has neoprene "O" rings that can be damaged by the heat.

I CAN NOT GET THE CARTRIDGE OUT. I BOUGHT THE SPECIAL TOOL TO GET THE CLIP RING OUT BUT THE CARTRIAGE WILL NOT PULL OUT
and was this "special tool" a Moen cartridge puller? (see image)
The puller doesn't remove the horseshoe shaped clip. It simply pulls out. The puller rooves the cartridge. This may help. Good luck, Tom