Where do the pink and yellow wires go?

Take a minute of you time to help us help you.

The EXACT brand and model numbers go a long way in helping us understand just what kind of equipment you are having a problem with.

The type of fuel is also important information to pass along in your post. Natural gas, Propane, Heat Pump System’s with or without an Electric furnace or Gas and Heat pump combo (Dual Fuel) and weather or not the unit is two piece (split system) with one section inside and the other outside or if it all resides outside (Package unit).

In most cases the time you spend telling us about your equipment will pay off in quicker and better answers which will better serve you.

There are many extremely talented people with a vast number of years in this industry on this board that try to help you. Please understand that since we are actually not looking at your equipment On Site we have a large handicap to try and overcome and the more information you supply us the better the diagnosis will be.

In some cases we may not be able to help at all. Extremely complex issues may have to be dealt with by a local HVAC service company since as mentioned before we are limited by the fact that we are not there to actually see and test the unit to come to a professional conclusion.

Thank you

Hi. My name is Aaron Moratalla from White Rodgers. Let me try to help you. Are you trying to replace an old thermostat? Please advice where does the pink and yellow wires land in your old thermostat. What terminal label? If you need immediate help please don't hesitate to call our Tech Line at 800-284-2925.