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View Full Version : Can anyone tell me how to keep a Dell laptop to stop freezing up when opening docs


DERICKGREEN
Jun 30, 2012, 02:16 PM
Dell Sipron Laptop freezes when opening word, excel, and internet.

Curlyben
Jun 30, 2012, 02:18 PM
When was the last time you did some serious maintenance, including full patching and anti virus scan ?

Dell_Makarand_P
Jul 5, 2012, 06:56 PM
Hi DERICKGREEN,

This is Makarand P from Dell Social Media and Communities team,

With regards to your question, I would recommend you clearing junk files from the computer and run a virus check using a antivirus and ensure the antivirus you use is uptodate. Furthermore, please check in task manager if there is any particular process taking up a lot of memory on the computer. In such cases where there are processes taking up huge amount of memory, it would indicate a virus problem thus slowing down the computer.

To clear cache and junk files, you could use a freeware like Ccleaner. To download Ccleaner, please click on the following link.
Thank you for downloading CCleaner from CNET Download.com (http://download.cnet.com/CCleaner/3001-18512_4-10315544.html?spi=ab7dce47d92b03b55adbcbc441261d68 ).

Also check if you face the same problem when the computer is in safe mode with networking mode to eliminate the possibility of a virus.

Kindly revert for further clarifications,

Thanks and regards,
Dell_Makarand_P
Dell Social Media and Communities Responder.