My water meter is located on my drive and I have has a meter for 18 years. The reading has not altered since 2010. I pay over £43 / month for a 2 person property. My latest U.U. statement shows they owed me over £700 credit. When I contacted to ask for a repayment, they told me that there is obviously a fault with the meter and they will back track to find my estimated usage and change the meter.
Are they entitled to do this?
Am I entitled to claim a rebate?

I don't know how they do things in the UK but here in the States they will replace your meter and take the old one in to have it checked. Your rebate will depend upon the results. And I hope they rain 7000 pounds down on you. Good luck, Tom

Many thanks for your reply. In the UK the water utilities are not likely to examine tee old meter. Does anybody know is there an official consumption charge for a house with two occupants in the UK. The water authority say that they suspect the meter has not worked since April 2010.
As I have been paying a monthly direct debit payment each month am I able to claim a rebate?

If you're demanding a rebate because of a faulty meter I don't see where they have any choice, The have to have the old meter checked to either accept or deny your claim. Good luck. Tom