DianaLady
Feb 24, 2012, 07:58 PM
I was recently let go from WFB for "call-avoidance". I am terminally ill with a type of cancer and missed many days but my performance metrics were above listed performance requirements. I was taken into the office and made to listen to a call from six weeks prior, on a day that my phone was not functioning well (documented in company system) and told that it took me 12 seconds to answer my customer. I did service the call and even successfully referred a product but was let go because of the 12 second lag due to the system failure. If it were for missing work due to surgeries, I could understand but I feel that this was definitely a wrongful termination. They also never asked nor presented any documentation for me to sign or take home regarding the termination.
How does one proceed from here?
How does one proceed from here?