Frankj47
Jan 15, 2012, 04:05 PM
Dear Turbo: I bought and used TurboTax 2010 for the first time last year. I assumed that I could open 2010 for Tax Year 2011 and you would simply download or update my program for a nominal fee of perhaps $25.00? Not so. I found out I had to go out and spend $79.99 for a new Premier program for this year. That struck me as terrible customer service. You should honor your customer base and your product by offering reduced rates and automatic updates providing a private customer code of some sort. Why hasn't this been done? Frank Johnson