offtogoff
Feb 1, 2007, 08:03 PM
Good evening:
I currently have my auto loan through Wells Fargo bank. I have paid on my loan for the past three years without incident. On December 13, 06 I contacted WF to discuss paying off my loan since I was re-financing my home to clean up debt. They told me the payoff amount and that was that. I did not make my December payment since I thought we would be completed with the re-fi process. Because of issue's pertaining to the re-fi it was pushed back and back until today, Feb 1 07. As a result I have missed two payments on my Auto Loan. Please keep in mind during this timeframe I was in constant communications with Wells Fargo keeping the abreast of the situation. As many of you may have experienced, you never get the same customer service person when dealing with these types of companies. In any regard this brings me to my frustrations and question.
I noticed today while I was on line, that somebody had withdrawn from my Checking account that I have with Wells Fargo as well, an amount equal to 2 month's car payments with late fees. Now, it's important to understand that I have been dealing with them weekly via the telephone updating them on the re-fi situation and asking them on occasion if my account was in good graces and not subject to any problems. They assured me since I had been diligently working on this and communicating, that it was not. I've read my agreement pertaining to the loan and nowhere does it state they can access my checking account to retrieve past due payments.
Can they legally do this without my consent? Or at least notification via telephone, email, letter anything, informing me of their intentions? Now they have told me my account is in the repossession department with Wells Fargo. This department was closed this evening so I could not see what their justification was in doing this.
It just concerns me that somebody can take money from my checking account and apply towards another account without telling me,, is this legal??
Help please,
Regards,
Tom
I currently have my auto loan through Wells Fargo bank. I have paid on my loan for the past three years without incident. On December 13, 06 I contacted WF to discuss paying off my loan since I was re-financing my home to clean up debt. They told me the payoff amount and that was that. I did not make my December payment since I thought we would be completed with the re-fi process. Because of issue's pertaining to the re-fi it was pushed back and back until today, Feb 1 07. As a result I have missed two payments on my Auto Loan. Please keep in mind during this timeframe I was in constant communications with Wells Fargo keeping the abreast of the situation. As many of you may have experienced, you never get the same customer service person when dealing with these types of companies. In any regard this brings me to my frustrations and question.
I noticed today while I was on line, that somebody had withdrawn from my Checking account that I have with Wells Fargo as well, an amount equal to 2 month's car payments with late fees. Now, it's important to understand that I have been dealing with them weekly via the telephone updating them on the re-fi situation and asking them on occasion if my account was in good graces and not subject to any problems. They assured me since I had been diligently working on this and communicating, that it was not. I've read my agreement pertaining to the loan and nowhere does it state they can access my checking account to retrieve past due payments.
Can they legally do this without my consent? Or at least notification via telephone, email, letter anything, informing me of their intentions? Now they have told me my account is in the repossession department with Wells Fargo. This department was closed this evening so I could not see what their justification was in doing this.
It just concerns me that somebody can take money from my checking account and apply towards another account without telling me,, is this legal??
Help please,
Regards,
Tom