Xenmas
Jun 27, 2011, 08:26 AM
This has been a nightmare. I have a prepaid debit card through Walmart. Big mistake, I know, but this is the first time I've ever had problems and I'm not entirely certain it is their fault.
What has happened is this. Wednesday I reloaded my card, bringing the balance to $105.60. Thursday, I attempted to make an online purchase with my card in the amount of $69. The vendor emailed me to inform me that his bank (BoA) attempted to charge the card, but could only make a partial debit which he voided. Obviously, my first reaction is to check my account and make certain no unexpected transactions went through. What I saw was the following pending charges:
$39.60 credit pending
$39.60 debit pending
$69.00 debit pending
I called to confirm that the $69 portion didn't clear, and he checked with his bank who informed him that it did not. The following day, the two $39.60 transactions went away, but the one I was expecting did not. I called again, and he checked again and told me they didn't have my money.
Anyway. I called the Walmart Card number today, and they informed me that the charges would be put back in two weeks! Needless to say, I chewed them a new one and the charges will be back Wednesday. Still not acceptable, but guess I can't really expect any better.
Now my question is this. Who has my money? Someone out there is collecting interest on $69. A shipment that I was expect to receive this week is postponed until next week (Not the end of the world, but incredibly inconvenient). Is there anyone I should be calling about this?
I know that in the end it amounts to a few cents one their end, but the actions as a whole are immoral if not illegal.
Thanks for any advice. I'm livid about this.
What has happened is this. Wednesday I reloaded my card, bringing the balance to $105.60. Thursday, I attempted to make an online purchase with my card in the amount of $69. The vendor emailed me to inform me that his bank (BoA) attempted to charge the card, but could only make a partial debit which he voided. Obviously, my first reaction is to check my account and make certain no unexpected transactions went through. What I saw was the following pending charges:
$39.60 credit pending
$39.60 debit pending
$69.00 debit pending
I called to confirm that the $69 portion didn't clear, and he checked with his bank who informed him that it did not. The following day, the two $39.60 transactions went away, but the one I was expecting did not. I called again, and he checked again and told me they didn't have my money.
Anyway. I called the Walmart Card number today, and they informed me that the charges would be put back in two weeks! Needless to say, I chewed them a new one and the charges will be back Wednesday. Still not acceptable, but guess I can't really expect any better.
Now my question is this. Who has my money? Someone out there is collecting interest on $69. A shipment that I was expect to receive this week is postponed until next week (Not the end of the world, but incredibly inconvenient). Is there anyone I should be calling about this?
I know that in the end it amounts to a few cents one their end, but the actions as a whole are immoral if not illegal.
Thanks for any advice. I'm livid about this.