My daughter had 2 visits to her pediatricians office last year while my husband and I both had insurance through different companies. We had received mail stating there was a problem with the insurance and I had called the office to ask, left messages with no reply. We then had no further letters or phone calls, and (wrongly) assumed the problem had been taken care of. After a move to another state and two different houses later, we realized both of these bills had been sent to collections. In my process of cleaning up the mess, I discovered that the doctors office had billed the wrong insurance company first, which started the entire mishap. Through the grace of God and *many* months of phone calls, was able to have the bill satisified by the proper insurance company to the pediatricians office. My question now is, how do I get out of paying this collections agency? It wasn't our fault the office billed the wrong insurance company first. I even have a list of her entire record of visits that shows she had a visit prior to the two in question where insuracnce protocol was properly followed and insurance paid with no issues. Any help?

You seem to have problems with two sets of Pediatricians - https://www.askmehelpdesk.com/health-care-administration/dispute-billing-code-577061.html

Has this Physician's bill been paid or not been paid by an insurance company? The "get out of paying this collections agency" question confuses me. If the bills are paid there is no balance for the collection agency to collect. You notify the agency that it's been paid and send the paperwork to them.

I think these threads should be combined.

Both visits were to the same pediatricians office, and both bills were from the pediatricians office. Both bills have been satisfied by insurance, but now the question of the collections fees from the collections agency remains (I should have clarified). There is over $100 dollars of collected interest on the account from when we had no idea there was a problem until I requested a 'hold' be placed on the account from accruing interest due to insurance issues (at the time). The collections agancy is adament (of course) that it's my responsibility, and I'm unsure of how to get the pediatricians office to cover this interest fee since they dropped the ball in the first place.

I wouldn't get them to cover it. I'd get them to write a letter to drop the charge. The Pediatrician should be able to explain the mix up.

If not I'd write the cc myself, explain the circumstances, include your proof. They may follow you around for a while but it's worth the try.

And I'd be furious!