wdrbbq
Mar 24, 2011, 03:51 AM
I have 64 bit Windows 7 Home Premium on an Acer Aspire 5517 with Verizon high speed internet. I also have Internet Explorer 8 and Firefox for browsers.
When I try to play Netflix instantly on IE 8 I get a screen requiring me to install Microsoft Silverlight before I can play Netflix instantly. Although Silverlight is already installed, the screen requiring me to install Silverlight still comes up every time. So, I uninstalled Silverlight and deleted its download file and tried again. When the screen requiring me to install Silverlight came up again I agreed and redownloaded and reinstalled Silverlight. However, when I try to play Netflix I get the same screen requiring me to download Silverlight.
With Firefox there is no problem at all. I just click on the icon and I'm ready to watch. I don't understand why it's so easy with Firefox and so impossible with Internet Explorer.
When I took this problem to Microsoft Answers it became instantly obvious that the tech I dealt with was more interested in establishing that the problem couldn't possibly lie with Microsoft than with actually solving my problem. I asked if the problem could be that Windows 7 is 64 bit and IE 8 is 32 bit but he said that wasn't it. However, with the defensive posture he took I found myself not trusting his objectivity. When I suggested that I forget about IE 8 and just deal with Firefox as a solution, he never responded. Now it's become a quest for knowledge. I want to know why this is a problem for IE 8 but not for Firefox. Any assistance would be appreciated. Thank you.
When I try to play Netflix instantly on IE 8 I get a screen requiring me to install Microsoft Silverlight before I can play Netflix instantly. Although Silverlight is already installed, the screen requiring me to install Silverlight still comes up every time. So, I uninstalled Silverlight and deleted its download file and tried again. When the screen requiring me to install Silverlight came up again I agreed and redownloaded and reinstalled Silverlight. However, when I try to play Netflix I get the same screen requiring me to download Silverlight.
With Firefox there is no problem at all. I just click on the icon and I'm ready to watch. I don't understand why it's so easy with Firefox and so impossible with Internet Explorer.
When I took this problem to Microsoft Answers it became instantly obvious that the tech I dealt with was more interested in establishing that the problem couldn't possibly lie with Microsoft than with actually solving my problem. I asked if the problem could be that Windows 7 is 64 bit and IE 8 is 32 bit but he said that wasn't it. However, with the defensive posture he took I found myself not trusting his objectivity. When I suggested that I forget about IE 8 and just deal with Firefox as a solution, he never responded. Now it's become a quest for knowledge. I want to know why this is a problem for IE 8 but not for Firefox. Any assistance would be appreciated. Thank you.