I have a Hampton Bay ceiling fan Model AC527NN in a house that I am renting out. When I press any buttons on the remote, the red light comes on until I let go of the button, but neither the fan or the light will work. I tried a new battery in the remote, and still it won't work. I don't see any switch that I have to activate. I'm assuming that this has been working, but I haven't been able to get ahold of my former tenant to verify this.

Check first that the dip switches in the remote match those in the fan. Check second that the fan is getting power. If both these are fine then the receiver is bad. The good thing is, you can return the fan to Home Depot for a replacement.

General ceiling fan troubleshooting and help FAQ- Ceiling Fans N More (http://www.ceiling-fans-n-more.com/ceiling-fan-general-troubleshooting-and-FAQ.php)
Ceiling fan remote controls - help and FAQ- Ceiling Fans N More (http://www.ceiling-fans-n-more.com/ceiling-fan-remote-controls.php)

Thanks for the advice. I seem to remember that when I bought the house a couple of years ago, there was a trick on getting the ceiling fan to work, though it should be pretty straight forward. I don't remember seeing any dip switches on the remote. If there are dip switches , what should they be set at? Also where is the best place to check if the fan is getting power. I made sure that all the breakers in the house were on. I put a new battery in the remote to make sure that wasn't the problem.

There are dip switches INSIDE the remote, you might have to open it up. They should match the set in the fan. That second link has more information.

You'll want to check where the fan connects at the ceiling and make sure it is getting power there. A volt meter or tester is good for this.

Check first that the dip switches in the remote match those in the fan. Check second that the fan is getting power. If both these are fine then the receiver is bad. The good thing is, you can return the fan to Home Depot for a replacement.

General ceiling fan troubleshooting and help FAQ- Ceiling Fans N More (http://www.ceiling-fans-n-more.com/ceiling-fan-general-troubleshooting-and-FAQ.php)
Ceiling fan remote controls - help and FAQ- Ceiling Fans N More (http://www.ceiling-fans-n-more.com/ceiling-fan-remote-controls.php)

Thanks for the advice. I seem to remember that when I bought the house a couple of years ago, there was a trick on getting the ceiling fan to work, though it should be pretty straight forward. I don't remember seeing any dip switches on the remote. If there are dip switches , what should they be set at? Also where is the best place to check if the fan is getting power. I made sure that all the breakers in the house were on. I put a new battery in the remote to make sure that wasn't the problem.

They should be set so the ones in the remote match the ones in the fan. You should check where the fan connects to the ceiling to make sure there is power there, use a volt meter or tester.