I work for a company that provides outsourced customer service for a communications provider. We receive a base compensation package along with an incentive structure based on our monthly performance. Recently, management changed the qualifiers we must meet to receive our bonus mid-month, with changes made retroactive to the beginning of the month. The change, even though I do not agree with it, is not my concern. What is, is that after voicing my concerns regarding the failure to properly disseminate this information, as well as the lack of communication between the management and the supervisors, is that they reviewed 100% of my accounts for quality compared to the small random sample of 3-6 accounts as with the general floor. As a former supervisor within the company, I know this is not standard practice. Also, after speaking with others involved with the incentive plan,I was the only one to receive a complete audit in addition to the standard random assessments. My co-workers are receiving their compensation based off the quality derived from their random assessments, while I am being reviewed on 100% of sales calls after passing my initial review. Do I have a legal leg to stand on and any possibility for recourse?

Thank you for your time.

Thomas

Just because they don't do a 100% audit on others doesn't mean they aren't entitled to. And unfortunately... you know the saying about the squeaking wheel.

I assume you are what is called an AT-Will employee.


And yes... they can and do change the goal posts from time to time. Like it or not... its a reality of the workplace. THe better everyone as a whole does... the higher the bar gets set.

Also you have to be careful... what is legal and required many times deviates from what we feel may be owed and right.

As an AT-Will employee in a right to work state... which at this point I assume is the case. THey really don't need much cause to send you out the door. But typically look for something they can use to say.. "this is why we decided to terminate....."

If you are part of a union... I would bring this up to your Shop Steward ASAP.

Yes, they can change bonus pay, if they wish to. Right and fair, no

Thank you both for your responses. I am looking at this as a possible infraction with the AZ EEOC as retaliation, as this is not the first time I have been singled out. I am looking at the means and not the end in this situation...