I bought an IPod Nano online which appeared to be genuine and was advertised as such but when it is fake. It also doesn't work; I can't transfer music which is the whole point of an IPod. The website offers refunds for faulty goods and to customers who aren't satisfied with their purchase. I have e.mailed the company 3 times but have not had a reply although I appreciate I could be being slightly impatient as it has only been 12 days since my first e.mail. I was just wondering where I stood legally or whether it's something I will need to put down to experience.

If the company is out side of the jurisdiction where you reside (I have no idea where you live) then you are somewhat out of luck. You'd have to start proceedings in the country that the business resides in. If you got it directly from China then I suggest you kiss your money goodbye and chalk it up to having learned a lesson.

What website was this through? Do they have a form on the site to fill out for a return/exchange process? Usually labeled as a RMA form. Sometimes just sending an e-mail does not work. A 12 day turn-around is kind of long for professional correspondence.

Agreed, depending on where they are at, and also how you paid.

If you paid by credit card, dispute the charges on the first bill where this is showing up. ( does not work on debit cards)

You can try and sue in small claims court, but collecting could be an issue still.

The website I ordered from was http://www.ipodnanouk.com and the name of the company who deducted the funds from my credit card was www.diggingshop.com who state on their website: About US

DIGGER Trading Company is a family run company specialising in export of all kinds of original and replacement laptop batteries, and some other Consumer Electronics, we retail and wholesale our batteries all over the world depending our high quality products, all our batteries get CE, UL, Rohs and ISO9001/9002 certifications, meanwhile, our excellent customer service attracts customers coming back again for purchasing, we supply free consultation in laptop battery, please don't hesitate to contact us if you have any quesitons about your laptop and battery.

Their contact information is:

Contact US

Thank you for contacting us! We do cherish every customer and have been trying hard to provide the best service for all our customers.You may contact us at any time if you have any enquiries or complaints. Please provide the following information as requested. Our representatives will answer your enquiries as quickly as possible.We are proud of our high-quality customer service.
Email Us
You can reach us at any of the email addresses listed below
Please allow up to 24 hours for us to respond
[email protected]

Any further comments?

How can I make people aware online that they should not buy from this company?

When a commercial website such as this offers absolutely no contact information I usually will not part with my money there. Also in their Site Map (http://www.ipodnanouk.com/index.php?main_page=site_map) they have leftover pages from their generic template - doesn't sound professional at all, more fly-by-night*ish.