ITstudent2006
Sep 9, 2010, 05:36 AM
Now I believe it is an issue with the late release of R5 of XenApp5.0. Now I work at an insurance agency and all printers available to Citrix Clients/Sessions are network printers. However one agent has a local printer she uses to print checks. Now, she only does this once a month so she hadn't noticed that it wasn't working until now.
Here's the problem. Usually Citrix will pull through any local printers and add them to the Citrix Session. As long as the drivers are on the server. Now, I realize that the driver on the server and the driver on the local machine must be an exact match. (checked that) its good. Now we can go into the printers and faxes on the Citrix Server and we noticed that the printer is displayed in here. But it's displayed for another machine. It says the following:
HP LaserJet 1150 PCL 5e (session 7)
0 BHS00166
Now the BHS00166 is the ID number of the ladies machine that shares offcies with the agent having trouble with her printer. The agent having trouble is BHS00155. Now it won't let us edit this printer profile at all. Is it because we're remoting into the server? Does anyone have any knowledge in Citrix Environments.
Also we got a lead on the issue when visiting another forum (big mistake) it said to enable/start Printer Management Service. So we did and BAM all non-networked devices disappeared from the server, thus disappearing from all Citrix Clients. Ie: scanners, local printer.
I would appreciate any help.
Rick
Here's the problem. Usually Citrix will pull through any local printers and add them to the Citrix Session. As long as the drivers are on the server. Now, I realize that the driver on the server and the driver on the local machine must be an exact match. (checked that) its good. Now we can go into the printers and faxes on the Citrix Server and we noticed that the printer is displayed in here. But it's displayed for another machine. It says the following:
HP LaserJet 1150 PCL 5e (session 7)
0 BHS00166
Now the BHS00166 is the ID number of the ladies machine that shares offcies with the agent having trouble with her printer. The agent having trouble is BHS00155. Now it won't let us edit this printer profile at all. Is it because we're remoting into the server? Does anyone have any knowledge in Citrix Environments.
Also we got a lead on the issue when visiting another forum (big mistake) it said to enable/start Printer Management Service. So we did and BAM all non-networked devices disappeared from the server, thus disappearing from all Citrix Clients. Ie: scanners, local printer.
I would appreciate any help.
Rick