To Ciommo,
My name is Brian and I'm part of the Sears Cares Escalations team. I just found this post and I wanted to reach out to you regarding your dryer. I'm sorry to hear about these issues and I hope you'll allow us to help get this situation resolved for you. I don't know what the problem could be or how easy of a fix it could be. I do know we have some service options for you that may help with your decision to have a tech out to your home. At your convenience, please contact my office via email at
[email protected] so we can help. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Ciommo) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares