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View Full Version : IT talk - I don't understand!


Michele21
Oct 9, 2009, 03:50 AM
This is what I have found that my computer tells me is causing the constant rebooting of my laptop. I cannot understand what this means. I have run all the scans, fix-it things that I can and nothing fixes it. Can someone please help me?? :o


Mata DVD-Ram UJ870QJ ATA Device:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081

Files that help describe the problem

Mini100909-03.dmp
Sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 9D0F0703
BCP3: 9F1ACC70
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

seahwk83
Oct 9, 2009, 10:01 AM
Any new software installed recently?

There is a 'Fix It' download there that you can download and run - this works about 50% of time so it is worth the try

If the fix does not work, there is no need to worry about the changes it makes, other than if you recently installed some sort of DVD/CD type of program

Here is a link that is for code19 or code39
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs (http://support.microsoft.com/kb/314060)