DownUnder
May 31, 2009, 04:42 AM
Hope some one can send me in the right direction. My husbands company changed insurance in the middle of last year,we received a new ins card from the new ins company
I promptley took the new card to my pharmcey with the letter and explained that my old card was no good because of the change and asked them to enter the new card any way to make a long story short the pharmcey still continue to use my old information and now we get a letter from the old ins saying they want us to pay for the old card being used at the drugstore!
I had know way of knowing they were still using the old information after I gave them the new information because the slips on the med bag does not tell you which ins only what was paid Are we resposnible for this? I took the letter to the drug store and they said it was the old ins falult for not taking us out of the system. What do we do?
I promptley took the new card to my pharmcey with the letter and explained that my old card was no good because of the change and asked them to enter the new card any way to make a long story short the pharmcey still continue to use my old information and now we get a letter from the old ins saying they want us to pay for the old card being used at the drugstore!
I had know way of knowing they were still using the old information after I gave them the new information because the slips on the med bag does not tell you which ins only what was paid Are we resposnible for this? I took the letter to the drug store and they said it was the old ins falult for not taking us out of the system. What do we do?