We are unable to access REMEDY tool (AR SYSTEM USER-REMEDY SUPPORT) through Citrix for past two months. This tool needs to be upgraded from version 5.0 to 7.0.

Who should we contact for this upgrade?

Whoever manages your Citrix network/installation. Wouldn't they install the Remedy upgrade since it's a centralized server setup?

Hi, sathyapriya!

Greetings and WELCOME to the site! I just moved your question that you had posted in Introductions to this forum topic area so that it will get the most exposure to those who are best able to answer it. Introductions is for people to introduce themselves and we try to not ask questions there.

It can be a little confusing when first learning how to use this site! Your question will get noticed much more in this forum topic area.

I do note, that you already received a response while your question was in Introductions.

Thanks!