tstottle
Mar 14, 2009, 08:33 PM
I'm desperate to get my daughter out of jail for a misdeamnor probation violation. She has been in there now 2 weeks. Last week she requested a early release on a 30 day sentence and it was approved by her probation officer. I intend on writing the letter below to the manager of the private probation agency in which she reports to. Review the give me comments/advice, etc. I'm desperate to get her released. Just moments ago she phone and said she received something late last night that read as if now she in facts has 2more weeks to serve.
Dear Mr. Manager:
I am writing you to express my sincere concerns regarding the process we (family) have been through to get Pam T. released from Bartow County Jail. The following is a DOCUMENTED COMMUNICATION TIMELINE regarding the release of my daughter.
On Tuesday (3/10) I made a partial payment by money order of $275 to your SSI office in Cartersville.
I spoke with Ms. Borton on Wednesday (3/11) and she confirmed receipt of the money order. That same day Pam’s father (Rob T. in Alabama), made an online payment of $275via safeBond - The nationwide leader in online filing for traffic, courts, and corrections. (http://www.safebond.com), and received written confirmation of said payment. Effective Wednesday (3/11), a total payment of $550 had been made on behalf of my daughter.
On Thursday (3/12) I also spoke with Sergeant Bilson at the Bartow County Jail and was told they were waiting for the payment to be processed by SSI. After speaking with Ms. Borton she stated that the online payment had not been received but Pam had previously signed the early release form and once the online payment is received the early release for my daughter would be completed.
Now on Friday (3/13), I once again followed-up with Ms. Borton to get the status of the online payment but no return call from her was received. I could not understand why the payment had not been processed when payment had been made online the day before. Isn't that one purpose of making payments online through SafeBond is to expedite the payment process? Not getting a response from Ms. Borton I contacted Mr. Good Guy (SafeBond) at approximately 1:00pm. I explained the situation to him and was was confused with the delay in processing the online payment made Wednesday. Mr. Good Guy stated he understood my concerns and would get someone working on this immediately. Moments later I received a call from Mr. Nicer Guy (SafeBond). I explained to Mr. Nicer Guy the dilemma. He asked me to hold a moment and he would check online for payment. I held and he came back to the phone and said I do show the payment had been made and processed on Wednesday, 3/11. Mr. Nicer Guy said I will call SSI and explain that according to his records, payment had been made and processed through the SafeBond system. He called me back and stated he did speak with a woman from SSI and they felt there should be no problem getting my daughter’s early release approved, since all criteria had been met. The lady told him Ms. Borton would call me back to notify me of this. Once again I waited and unfortunately no one phoned me back. I in turn called Mr. Strange back and explained I still had not heard from anyone. He called the SSI office now for the second time and left a message to have someone contact me immediately. Finally late that afternoon (3:47pm) Ms. Borton called me and stated the reason for the holdup in the release process is that the manager was on vacation and had been since Thursday (3/12) and no one could approve it but him. I said is that manager Bill Lee? Ms. Borton said no it is Mr. Manager. I asked her to spell your last name and she complied. I confirmed with Ms. Borton that no one else within your organization had authority to authorize this in your absence and she said that is correct. But when you return on Monday morning from vacation, my daughter would be released. I asked her since she knew of your pending departure on Wednesday, why didn't she present you with the paperwork then so all this could have been avoided? Therefore it would have been unnecessary for my daughter to stay in jail 4 days after the full payment and the required paperwork had been received. Ms. Borton then threatened me by saying you know I could make her stay for a full 30 days. I was astounded at that unprofessional comment! I asked Ms. Borton, after we hang up will you please call me back and leave me a message as to why Pam was not released today (Friday, 3/13)? She simply said NO. I felt at that point Ms. Borton was totally unethical in how my daughter's case had been handled. Unimaginable and unspeakable as it seems, I fear her disregard to her duties as a Probation Officer was due to MY persistence and determination to get to the truth in why my daughter was not released. I spoke with Mr. Nicer Guy (SafeBond) and gave him this new information and he said he had just hung up with someone "high-up" and now SSI is now confirming the online payment had been received but no other payment had been made. I said that is odd, since my money order payment of $275 had been confirmed by Ms. Borton on Wednesday (3/11).
I am aware my daughter did wrong, first by shoplifting and then by not keeping up with her weekly probation fine of $45, but she has had three jobs in the past several months. One job she had as a server and the restaurant closed. The second job (also as a server), the restaurant had to lay her off due to slow business. The last job she had as a telemarketer, upon arriving to work one day found the doors locked. My daughter has a young toddler 2 years old and needs to be home with him and working in order to make restitution by paying this weekly fine.
Lastly, I realize the job of a probation officer can sometime be stressful but I also feel strongly that my daughter has been not treated fairly under the above circumstances. I understand SSI is a privately held company, nevertheless all SSI employees should be also held accountable for their actions. As a role model to all convicted people , and a officer of the court, I feel Ms. Borton crossed the line and was unethical in her duties by intentionally lying to me and others about the payment not being received to purposely hold my daughter two extra days. Not to mention, threatening to keep her for a full 30 days truth.
Mr. Manager, below are phone numbers and names of all I have contacted so that you will hopefully do an internal investigation. Lastly, as mother to Pam and grandmother to her 2 year old son Eric, I am pleading with you to release my daughter immediately. Please give me a call at your earliest convenience so I may discuss this with you further. Thank you for your help!
Dear Mr. Manager:
I am writing you to express my sincere concerns regarding the process we (family) have been through to get Pam T. released from Bartow County Jail. The following is a DOCUMENTED COMMUNICATION TIMELINE regarding the release of my daughter.
On Tuesday (3/10) I made a partial payment by money order of $275 to your SSI office in Cartersville.
I spoke with Ms. Borton on Wednesday (3/11) and she confirmed receipt of the money order. That same day Pam’s father (Rob T. in Alabama), made an online payment of $275via safeBond - The nationwide leader in online filing for traffic, courts, and corrections. (http://www.safebond.com), and received written confirmation of said payment. Effective Wednesday (3/11), a total payment of $550 had been made on behalf of my daughter.
On Thursday (3/12) I also spoke with Sergeant Bilson at the Bartow County Jail and was told they were waiting for the payment to be processed by SSI. After speaking with Ms. Borton she stated that the online payment had not been received but Pam had previously signed the early release form and once the online payment is received the early release for my daughter would be completed.
Now on Friday (3/13), I once again followed-up with Ms. Borton to get the status of the online payment but no return call from her was received. I could not understand why the payment had not been processed when payment had been made online the day before. Isn't that one purpose of making payments online through SafeBond is to expedite the payment process? Not getting a response from Ms. Borton I contacted Mr. Good Guy (SafeBond) at approximately 1:00pm. I explained the situation to him and was was confused with the delay in processing the online payment made Wednesday. Mr. Good Guy stated he understood my concerns and would get someone working on this immediately. Moments later I received a call from Mr. Nicer Guy (SafeBond). I explained to Mr. Nicer Guy the dilemma. He asked me to hold a moment and he would check online for payment. I held and he came back to the phone and said I do show the payment had been made and processed on Wednesday, 3/11. Mr. Nicer Guy said I will call SSI and explain that according to his records, payment had been made and processed through the SafeBond system. He called me back and stated he did speak with a woman from SSI and they felt there should be no problem getting my daughter’s early release approved, since all criteria had been met. The lady told him Ms. Borton would call me back to notify me of this. Once again I waited and unfortunately no one phoned me back. I in turn called Mr. Strange back and explained I still had not heard from anyone. He called the SSI office now for the second time and left a message to have someone contact me immediately. Finally late that afternoon (3:47pm) Ms. Borton called me and stated the reason for the holdup in the release process is that the manager was on vacation and had been since Thursday (3/12) and no one could approve it but him. I said is that manager Bill Lee? Ms. Borton said no it is Mr. Manager. I asked her to spell your last name and she complied. I confirmed with Ms. Borton that no one else within your organization had authority to authorize this in your absence and she said that is correct. But when you return on Monday morning from vacation, my daughter would be released. I asked her since she knew of your pending departure on Wednesday, why didn't she present you with the paperwork then so all this could have been avoided? Therefore it would have been unnecessary for my daughter to stay in jail 4 days after the full payment and the required paperwork had been received. Ms. Borton then threatened me by saying you know I could make her stay for a full 30 days. I was astounded at that unprofessional comment! I asked Ms. Borton, after we hang up will you please call me back and leave me a message as to why Pam was not released today (Friday, 3/13)? She simply said NO. I felt at that point Ms. Borton was totally unethical in how my daughter's case had been handled. Unimaginable and unspeakable as it seems, I fear her disregard to her duties as a Probation Officer was due to MY persistence and determination to get to the truth in why my daughter was not released. I spoke with Mr. Nicer Guy (SafeBond) and gave him this new information and he said he had just hung up with someone "high-up" and now SSI is now confirming the online payment had been received but no other payment had been made. I said that is odd, since my money order payment of $275 had been confirmed by Ms. Borton on Wednesday (3/11).
I am aware my daughter did wrong, first by shoplifting and then by not keeping up with her weekly probation fine of $45, but she has had three jobs in the past several months. One job she had as a server and the restaurant closed. The second job (also as a server), the restaurant had to lay her off due to slow business. The last job she had as a telemarketer, upon arriving to work one day found the doors locked. My daughter has a young toddler 2 years old and needs to be home with him and working in order to make restitution by paying this weekly fine.
Lastly, I realize the job of a probation officer can sometime be stressful but I also feel strongly that my daughter has been not treated fairly under the above circumstances. I understand SSI is a privately held company, nevertheless all SSI employees should be also held accountable for their actions. As a role model to all convicted people , and a officer of the court, I feel Ms. Borton crossed the line and was unethical in her duties by intentionally lying to me and others about the payment not being received to purposely hold my daughter two extra days. Not to mention, threatening to keep her for a full 30 days truth.
Mr. Manager, below are phone numbers and names of all I have contacted so that you will hopefully do an internal investigation. Lastly, as mother to Pam and grandmother to her 2 year old son Eric, I am pleading with you to release my daughter immediately. Please give me a call at your earliest convenience so I may discuss this with you further. Thank you for your help!